Tuesday, October 19, 2004
I swear if I hear one more life story , when I ask for someone's zip code or the hours of operation for their company I'm going to pop my top. Our biggest thing that we need to strive for is a really low average handle time. That's the time it takes for us to help our callers and get them off the phone. For the project I work on our handle time must be lower than 148 seconds. Just under 2 and a half minutes. My handle time has been above 200 seconds, but I've been working on getting it down, and I've been doing it fairly well. Then I have days like today where it took me 10 minutes to get a man to tell me what he wants me to do. In the mean time I found out that his ex wife is crazy and on medication, he doesn't trust her and that he's memorized the address of three of fedex's locations in his town. Or it took me another 10 minutes (and these are not exaggerations because we time these calls our selves on our digital phones) to get a contact name and phone number out of a woman for called me rude and other various unpleasant names because I had to interrupt her from giving me a whole ton of information that I couldn't use! By the end of that call I was so frustrated that I was in tears. One of the team leaders who knew the situation, told me to get off the phone for a few minutes and relax.
I've decided what I can do to get out of this thing, and John's said it's okay. I'm going back to school to get my Clinical Pharmacy Technician. I have to wait a few days to find out when I'll start. For example if I get pregnant this month (because I'm "super ovulator on fertility drugs" it could happen) then I'll stay at work until I go on mat leave then I'll go to school part time and keep my medical and dental through Convergys. However if it doesn't happen then have a few other options also available. Like work part time and school part time. Or school full time and student loan it again. But considering we've seen it where tech's start a 20.00 an hour and go up from there...when I'm graduated we might even move back down to the coast, or to Edmonton, either direction I'll have a job waiting for me, I've already been told that.
posted by Turnoc's Lady @ 3:52 AM,
,
Fertility Drugs
Monday, October 11, 2004
Well, I started my fertility drugs yesterday. Kind of scary. It's always been..."Well, this could be the month." Now there's a lot more emphasis on it. Here's the real kicker though. I'm the only daughter in my family not pregnant, but I'm the only one who's been trying (is that what irony is?). Yup, Rachelle's pregnant too, again. And this time she has scabies! (...insert full body shutter...) John and I have decided that we can't take this baby if the ministry decides to remove it from Rachelle, like they did with Bryan. Because my surgeon has stated that there is no longer any reason why I would not be able to get pregnant. So, raising our child and Rachelle's at the same time would most likely drive John out of the house, and I would end up beating the snot out of Rachelle until she learned how to close her legs! ...that could be much fun though...maybe I should find a way to get Corry in my line of fire, too?...
So I finally had my Mother over the other day. I hadn't spoken to her since the day before we moved and she was telling the milk man the reason they were getting milk delivered now was because Corry is pregnant. I felt like I got kicked in the stomach. Why to enable her even more hey mom? But suddenly I found my self dialing her number and inviting her over. She brought Boo with her, which was nice because I missed him terribly. We had a really good talk where she explained to me that Corry had been confiding in other people that she feels she hasn't got a sister to talk to. My reaction to that was...AAWWW muffin. That's exactly how I felt over the wedding, and honeymoon. Any friendship we had before that she killed herself and now she can lie in it's grave. If she wants to have a sister again then she has some making up to do, and apologizing to myself and my friends who she also offended by her actions.
posted by Turnoc's Lady @ 3:14 PM,
,
Monday, October 11, 2004
Well, I started my fertility drugs yesterday. Kind of scary. It's always been..."Well, this could be the month." Now there's a lot more emphasis on it. Here's the real kicker though. I'm the only daughter in my family not pregnant, but I'm the only one who's been trying (is that what irony is?). Yup, Rachelle's pregnant too, again. And this time she has scabies! (...insert full body shutter...) John and I have decided that we can't take this baby if the ministry decides to remove it from Rachelle, like they did with Bryan. Because my surgeon has stated that there is no longer any reason why I would not be able to get pregnant. So, raising our child and Rachelle's at the same time would most likely drive John out of the house, and I would end up beating the snot out of Rachelle until she learned how to close her legs! ...that could be much fun though...maybe I should find a way to get Corry in my line of fire, too?...
So I finally had my Mother over the other day. I hadn't spoken to her since the day before we moved and she was telling the milk man the reason they were getting milk delivered now was because Corry is pregnant. I felt like I got kicked in the stomach. Why to enable her even more hey mom? But suddenly I found my self dialing her number and inviting her over. She brought Boo with her, which was nice because I missed him terribly. We had a really good talk where she explained to me that Corry had been confiding in other people that she feels she hasn't got a sister to talk to. My reaction to that was...AAWWW muffin. That's exactly how I felt over the wedding, and honeymoon. Any friendship we had before that she killed herself and now she can lie in it's grave. If she wants to have a sister again then she has some making up to do, and apologizing to myself and my friends who she also offended by her actions.
posted by Turnoc's Lady @ 3:14 PM,
,