Monday, September 20, 2004
I don't know why but the smartest Americans that I've encountered are all on TV and are fictitious. I'm working in a call centre where we deal with customer service for a company based in the United States. And I don't know if it's simply that they are simply not exercising the matter between their ears or if they really are that simple minded! I'm sorry if my computer says a station does not exist I'm not pulling up an address for it nor am I going to be able to give a phone number either! Or even better, "I'm sorry sir, I understand you're in the process of boarding up your windows, but if there is a hurricane going through that city, then no were not delivering any packages...No, sir we don't want to risk the lives of our couriers...We will be able to start delivering the packages when the authorities say it's safe...No sir, I don't know when. Probably after the hurricane has finished... No sir I don't know when that will be." And I'm not exaggerating! Nor am I the only agent that has had that conversation. The best ones are the ones who try to lie to us, even after we explain to them that we have all that information on our screen in front of us!
One last thing I recommend is that when you have to call customer service for what ever reason, plz have all your information handy and ready just in case. It makes it a lot easier for the person on the other end of the phone and makes for a quick call. Then they don't get into trouble.
posted by Turnoc's Lady @ 1:55 AM,
